Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS — BIG M PRODUCTIONS
FAQ 1: How do I get my files after I pay? Do I need to wait?
No waiting at all. The moment your payment is confirmed, you'll receive an email with your instant download link — usually within 60 seconds. Click the link, download your files, and you can start planning immediately. No shipping. No delays. No waiting for a courier. Just instant access from any device, anywhere in South Africa. If you don't see the email within 5 minutes, check your spam or junk folder. Still nothing? Email us at support@bigm.co.za and we'll resend your files immediately.
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FAQ 2: I'm not good with technology. Will I be able to use these tools?
Absolutely — these tools are designed for everyday people, not tech experts. Everything opens in programmes you already know: Google Sheets (free), Google Slides (free), and Microsoft Word. No new software to download. If you can open WhatsApp and type a message, you can use these kits. Every file includes clear step-by-step instructions. The online planning app opens in your browser like a website — just click the link and start.
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FAQ 3: How much money will this actually save me on my event?
Most people overspend on events by 20–40% without a system. Our budget tracker shows your real numbers from day one. Our vendor comparison sheet helps you get 3 quotes per category — saving 10–25% per vendor. Our planning timeline prevents last-minute decisions that cost R5,000–R20,000 more. The kit costs from R147. The savings start from your very first vendor comparison.
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FAQ 4: What exactly is included in each kit?
Every kit includes: Excel Budget Tracker, Planning Checklist, Guest List & RSVP Tracker, Vendor Tracker & Quote Comparison Sheet, Run of Show Template, Google Slides Invitation Suite, Invitation Wording Guide, Thank You Note Templates, and the BONUS Live Online Event Planning App. Additional items vary per kit — see individual product pages for full contents.
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FAQ 5: I've already started planning my event. Is it too late?
It is never too late. The budget tracker helps you see what you have already committed to. The vendor tracker organises quotes you have already collected. Even 4 weeks before your event, the planning app, invitation templates, and run of show will still save you significant time and money.
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FAQ 6: Can I use these templates on my phone?
Yes. The Google Sheets and Google Slides files open in free mobile apps on iPhone and Android. The online planning app opens in your phone's browser — no download needed. For the best editing experience, a laptop is recommended but your phone works perfectly for tracking on the go.
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FAQ 7: What is the difference between this and free Google checklists?
Free checklists are global — not built for SA vendors, SA pricing, or SA culture. They don't include a live planning app, MC scripts, vendor email templates, or 50 years of real SA event production experience. Google gives you a list. We give you a system.
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FAQ 8: Can I share the files with my family or wedding party?
Yes — you can share with your immediate event planning team (partner, co-host, maid of honour, etc.). You may not share with others for their own separate events, upload to file-sharing platforms, or resell the files. Each kit is a single-event personal-use licence.
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FAQ 9: What is your refund policy?
We do not offer change-of-mind refunds on digital products. If your files were not delivered, were corrupted, or you were charged twice, email support@bigm.co.za within 7 days and we will resolve it immediately. Full policy at bigm.co.za/policies/refund-policy.
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FAQ 10: Can Big M Productions provide entertainment for my event?
Yes. Visit bigm.biz for live entertainment bookings — Bollywood Dancers, Mzansi Fusion Crew, Live Singers, and Professional MCs available across South Africa for weddings, corporate events, birthdays, and more.
